Talk to a person
Licence trouble, a refund, a site that stopped working, or a feature you wish existed — send it over. Every message reaches someone who can act on it.
Refunds
14 days from purchase, no interrogation. Include the email you bought with.
A site stopped working?
Try Settings → Download engine → Check for updates first — that fixes most site breakages without waiting on us. If it does not, tell us which site and paste the error from the failed row.
Security reports
Found something dangerous? Mail us with “Security” in the subject and we will prioritise it.